Required skills

analytical skills to interrogate and evaluate complex information from multiple sources and to develop positions and recommendations

communication skills to

liaise with vendors customers and technical experts on technical and operational matters

negotiate with other repair and support staff

literacy skills to incorporate technical language into written tasks such as records and reports

numeracy skills to interpret technical data

planning and organisational skills to work in a methodical and logical manner

research skills to access technical information and sources to assist fault identification

technical skills to operate testing tools

Required knowledge

acceptance tests

alarm set ups

CCS

architecture

protocols

signalling

testing

data and signalling pathways

repair and restoration procedures

routing architecture

switching network equipment operation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify and implement repair action within service assurance guidelines

analyse and interpret alarms including CCS and digital path

apply enterprise fault management priorities and escalation procedures

resolve problems in a methodical and logical manner

conduct appropriate tests and interpret results

Context of and specific resources for assessment

Assessment must ensure

site with CCS network

tests and equipment currently used in industry

relevant legislation codes regulations and standards

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate managing a CCS network

oral or written questioning of the candidate to assess required knowledge of CCS networks testing and repair and restoration procedures

review of documentation and records completed by the candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Undertake network traffic management

ICTTEN6043A Undertake network traffic management

ICTTENA Coordinate fault rectification and restoration of service following network outages

ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, codes, regulations and standards include:

Repair and restoration procedures may include:

Escalation procedures may include:

Acceptance testing may include:

Rearrangements scenarios may include:

Documentation may include: